Information We Collect

When you visit our website or use our logistics services, we may collect the following types of personal information:

• Personal Identification: Name, email address, phone number and mailing address when you submit a contact or quote form
• Shipment Information: Origin, destination, cargo details, weight and volume for logistics purposes
• Financial Information: Payment details when you complete a transaction through our platform
• Technical Data: IP address, browser type, device information and pages visited when you use our website
• Pet Transport Details: Animal type, breed, health records and veterinary information when booking pet transport

How We Use Your Information

The information we collect is used solely to provide, improve and personalize our logistics services. Specifically we use your information to:

• Process and manage your shipment bookings and logistics requests
• Provide real-time shipment tracking and status updates
• Handle customs clearance documentation on your behalf
• Respond to your enquiries, questions and support requests
• Process payments and prevent fraudulent transactions
• Send you quotes, invoices and shipment confirmations
• Improve our services, website and customer experience
• Comply with legal and regulatory requirements

Sharing Your Information

We may share your personal information with trusted third parties only in the following circumstances:

• Logistics Partners: Airlines, shipping lines and transport carriers necessary to complete your shipment
• Customs Authorities: Government and customs agencies as required by law for international shipments
• Veterinary Authorities: For pet transport, relevant animal health and import authorities
• Service Providers: Companies that help us operate our website and business
• Legal Requirements: When required by law, court order or government regulation

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and shipment tracking history
• Understand how visitors use our website so we can improve it
• Enable essential functions such as shipment tracking and quote forms
• Provide relevant service recommendations based on your needs

You can control or disable cookies through your browser settings at any time. However disabling certain cookies may affect the functionality of our tracking and booking systems.

Data Security

We take the security of your personal information seriously and implement appropriate technical measures to protect it:

• All sensitive data is encrypted using industry-standard SSL technology
• Access to personal information is restricted to authorized personnel only
• We regularly review and update our security practices and procedures
• Payment processing complies with PCI DSS security standards

Your Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we correct any inaccurate information
• Right to Deletion: Request deletion of your personal information subject to legal obligations
• Right to Opt-Out: Opt out of receiving marketing communications at any time
• Right to Portability: Request a copy of your data in a structured format

Third Party Links

Our website may contain links to third-party websites including shipping partners and customs portals. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor please contact us immediately and we will delete that information.

Policy Changes

We reserve the right to update this Privacy Policy at any time. When we make changes we will update the Last Updated date at the top of this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy please contact us: